Lazada is a leading online shopping mall in Southeast Asia, based in Singapore, that offers a quick, safe, and convenient online shopping experience. The site offers a wide range of products, including beauty and fashion items, electronics, furniture, and provisions. Lazada only promotes the best quality and authentic products in the market, making it a one-stop solution for all your shopping needs. The site offers hassle-free shopping, with everything categorized for easy navigation. To make a purchase, simply select the item you wish to buy, add it to your cart, review your cart, and proceed to checkout. Lazada offers multiple payment options, including credit card, PayPal, and cash on delivery. The site also offers an e-wallet that can be topped up via BPI, BDO, Metro bank, or any 7-11 branch near you, as well as an installment payment plan.
To track your order, simply hit "View All" next to "My Orders," select the order you want to track, and select "Track Package." Lazada's return policy is explained on the product page, and you can return a product if the packaging is broken, the item is damaged, it doesn't work as it should, it's expired, the picture on the site doesn't match the item, the explanation of the item on the site fails to match the product you received, the product delivered is not what you ordered, the product appears to be a duplicate, or an accessory or freebie that comes with the order is missing. Lazmall items have a 15-day return policy, with next-day delivery, and you can even return items if you "change your mind" if it is a Lazmall item. Other products have a 7-day return policy, and "change of mind" is not permitted.
The refund process will start as soon as the quality evaluation of your returned product is finished, usually within 48 hours after the product reaches the warehouse. COD payments will be refunded via Lazada Wallet within 1 to 2 days, e-wallet refunds will happen within 24 hours, refunds on credit cards take about 5 to 15 banking days, and refunds on debit cards happen within 5 to 45 banking days. If you opted for the installment option for payment, the refund time frame depends upon the issuing bank. The site offers an incredible refund of twice the amount you spent if the product you receive isn't authentic.