Droom is India's leading online marketplace for used automobiles, offering a range of products and services to customers. The company operates using four business models: B2C, C2C, C2B, and B2B with price formats, allowing customers to buy, sell, and access other vehicle-related services. Droom offers a range of products and services, including Droom Discovery, which allows customers to explore new and used automobiles for sale, Droom certifications and reports, Orange Book Value (OBV), Droom History, Droom Credit, Quicksell, and automobile services such as auto inspection, servicing and repairs, roadside assistance, warranty, and RTO services. Droom specializes in the commerce of new and used cars, motorcycles and bikes, and scooters, including brands such as Hyundai, Maruti Suzuki, Honda, Skoda, Nissan, Volkswagen, Ford, Toyota, Audi, Porsche, Mercedes Benz, Hero Honda, Bajaj, Suzuki, Yamaha, KTM, TVS, Royal Enfield, Piaggio, LML, and more. Droom Assist is the company's signature customer care service, providing online help and assistance to customers looking to avail their automobile ecommerce services. The token amount is the commission customers pay Droom for helping them make a listing in their new vehicle purchase on Droom, and it is fully refundable in case the transaction fails. Droom Buyer Protection ensures 100% refund processing within 5 days to a buyer in case a transaction is cancelled and not completed, and Droom also ensures that a seller is penalized in case they are at fault for a transaction getting cancelled. Overall, Droom offers a comprehensive range of products and services to customers looking to buy, sell, or access other vehicle-related services in India.