Rayna Tours is a UAE-based Destination Management Company (DMC) that offers comprehensive holiday packages, hotel reservations, and secure visa processing. The company has a license from Dubai's Department of Tourism and Commerce Marketing (DTCM) and is known for its well-trained and efficient staff that offers services 24/7 to assist customers with their travel needs. Rayna Tours offers a variety of tour packages and services, including Dubai packages with up to 50% off, Singapore packages with up to 25% off, UAE packages with up to 30% off, and Abu Dhabi packages with up to 20% off. Additionally, customers can get a flat 50% off on Dubai Desert Safari with a discount code.
To book a tour package or service, customers can sign in to the Rayna Tours website or download the app from Google Play or App Store. They can select the country to reflect the amount as per their country's currency, choose the tour package or service they need, and add it to the cart. Once the payment procedure is successfully done, customers will receive a confirmation slip by email, which they have to produce to avail the service of their tour package. Customers can contact the customer support team for any queries.
Rayna Tours accepts almost all major credit cards, such as Discover, Visa, MasterCard, American Express, and Diners, and customers can also pay through a debit card. However, rescheduling is not permitted for confirmed tours, and customers cannot reschedule airport pickups and drops or any other services associated with their tour package. If a customer fails to appear for the tour, no refund is initiated, and they will not get a refund for unused tickets, sightseeing tours, and vehicle rental services. Customers should go through the cancellation rules thoroughly before getting into the procedure of cancellation. They should send an email to cancel all or some part of the (partial) reservation, and after receiving the cancellation request, they will get confirmation via email, fax, or telephone. Customers will also be informed about the fee that should be paid, and tourist visa fees are not refundable. If a customer is entitled to a full or partial refund as per the cancellation policy, the amount will be reimbursed to their account within 7 to 8 working days, and they will receive a screenshot of the online transaction of the amount reimbursed.
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